MedShield Warranty Information

Thermal Custom Packaging takes a tremendous amount of pride in the quality and performance of our products.
Thermal Custom Packaging guarantees its Outdoor Cases for 5 Years against breakage or defects in workmanship.
Thermal Custom Packaging’s liability is limited to the case and not its contents or foam and in no event shall Thermal Custom Packaging’s liability to the purchaser for damages exceed the purchase price of the case in respect of which damages are claimed.
TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL Thermal Custom Packaging BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE.
Thermal Custom Packaging will either repair or replace any broken or defective product, at our sole option. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER.
To make a warranty claim, the purchaser must contact Thermal Custom Packaging through our website at: www.ThermalCustomPackaging.com or by calling 772-208-8643. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Thermal Custom Packaging prior to returning any product, and is responsible for paying for all warranty freight costs. If Thermal Custom Packaging determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Thermal Custom Packaging all costs of handling, return freight and repairs at Thermal Custom Packaging’s prevailing rates.
All warranty claims of any nature are barred if the product has been altered, damaged or in any way
physically changed, or subjected to abuse, misuse, negligence or accident.
Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.